PRIVACY POLICY

Effective Date: March 21, 2026

Thank you for visiting https://buenorestoration.com (the “Website”). Your privacy is important to us. This Privacy Policy (the “Policy”) describes the types of information Bueno Construction LLC, doing business as Bueno Restoration (the “Company”, “us”, “we”, or “our”) may collect from you or that you may provide when you visit the Website and the products, features, materials, and services we offer (collectively with the Website, the “Services”). This Policy also describes our policies and procedures for collecting, using, maintaining, protecting, and disclosing that information.

Please also review our Terms of Service for additional information about your rights and obligations.

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Non-Sharing Clause

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, trade, or exchange your personal information, including mobile phone numbers or text messaging data, to any third parties. We do not engage in the sale or purchase of leads. Your contact information is used exclusively for providing restoration services and customer support.

This Policy applies to information we collect on the Website and through your use of the Services generally (including when you request an estimate or contact us), and through communications between you and the Website (including email, text, phone, and other electronic messages).

This Policy does not apply to information collected by third parties, including any websites, services, and applications that you elect to access through the Services.

Please review this Policy carefully. By accessing or using the Services (or by clicking on “accept” or “agree” to this Policy when prompted), you agree to the terms of this Policy on behalf of yourself or the entity or organization that you represent. If you do not agree to any term in this Policy, you should refrain from further use of our Services.

Changes to Our Privacy Policy

This Policy was last revised on the date noted at the top of this page. We may update this Policy from time to time. If we make material changes, we will post the updated Policy on this page and notify you of such changes by means of an email to the email address specified in your contact information, a message on the Services, or through a notice on the Website home page. Your continued use of the Services after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

Information We Collect

We receive several types of information about you from various sources, including (A) information and content that you give us; (B) automatically-collected information; and (C) demographic information or other aggregate information. Each is described in detail below.

Information and Content That You Give Us

We collect personal information that you knowingly choose to disclose. This may include:

Personal Information (or Data). Personal information, such as your name, address, email address, phone number, property address, city, and any other information you directly provide us on or through the Services. This includes information you provide when you request an estimate, complete a contact form, or make a request for customer service.

Correspondences. Records and copies of your email messages together with your email address and our responses, if you choose to correspond with us through email, and records of your phone number, phone calls with us, text messages, and voice messages, if you choose to correspond with us via phone or text.

Service Requests. Information about any restoration or cleaning services you request, including details about property damage, location, insurance information, and service preferences.

Search Queries. Your search queries on the Website.

Information We Collect Automatically

We may use a variety of technologies to collect certain information about your equipment, browsing actions, and patterns whenever you interact with the Services, including:

Activity Information. Details of your visits to our Services, including the types of content you view or engage with; the features you use; the actions you take; the time, frequency, and duration of your activities; and other information about your use of and actions on the Services.

Equipment Information. Information about your computer and internet connection, including your computer operating system, IP address, browser type, and browser language.

Location Information. Information about the location of your device, including GPS location, for purposes of enhancing or facilitating the Services and understanding service coverage areas.

The gathering of this information may be used for maintaining the quality of the Services we provide, as well as providing overall general statistics related to the use of the Services. The technologies we use for this automatic data collection may include:

Cookies. A cookie is a small data file stored on the hard drive of your computer either for only the duration of your visit on a website (“session cookies”) or for a fixed period (“persistent cookies”). We may use cookies to provide you with a more personal and interactive experience on the Services.

Web Beacons. Web beacons (also known as “clear gifs”, “pixel tags”, “web bugs”) are small files that are embedded in webpages. Web beacons allow the Company to track activity and compile website statistics.

JavaScripts. JavaScripts are code snippets embedded in websites that facilitate operations including accelerating refresh speed and monitoring usage.

This Policy does not cover the use of tracking technologies by third parties. The Services may contain links to other websites. These third parties may use cookies or other tracking technologies to collect information about you. Please be aware that we do not control these third parties’ tracking technologies. We encourage you to read the privacy statements of linked websites you enter.

Information from Other Sources

We may receive information about you from other sources and add it to our account information. These sources may include service providers, and publicly-available sources. By gathering additional information about you, we can enhance the quality of our services.

How We Use Your Information

We may use the information we collect about you in a variety of ways, including:

• to provide the Services and its content to you;
• to respond to comments and questions, and provide customer service;
• to fulfill the purpose for which you provide such information;
• to communicate with you about your estimate, service appointment, or project;
• to inform you about important changes to, or other news about, the Services;
• to operate, maintain, improve, personalize, and analyze the Services;
• to monitor and analyze trends, usage, and activities;
• to detect, prevent, or investigate fraud and unauthorized activity;
• to maintain appropriate records;
• to send notifications, service updates, and (with your consent) promotional communications;
• to coordinate with insurance companies on your behalf;
• to develop and improve new products, services, and features;
• in any other way we may describe when you provide the information; and
• for any other purpose with your consent.

How We Share Your Information

We may disclose aggregated or anonymized information about our users without any restrictions. We will not share your personal information that we collect or you provide as described in this Policy except in the following circumstances:

With service providers. To contractors, and other third parties that provide us with support services, such as insurance coordination, technology, email delivery, customer service, and payment processing, who are bound by contractual obligations to keep personal information confidential.

When required by law. To comply with any court order, law, or legal process, including to respond to government or regulatory requests.

To help protect lawful interests. If we believe disclosure will help us protect the rights, property, or safety of the Company, our users, and others.

To fulfill the purpose for that information. To fulfill the purpose for which you provide the information, or with your consent.

When we work with business partners. To third parties with whom we have partnerships to provide you information regarding products and services that we think will be of interest to you.

Your Choices

Promotional Communications. If you do not wish to have your contact information used by the Company to promote our services, you can opt out by (i) informing us at the time you contact us; (ii) following the opt-out instructions in emails we send you; or (iii) sending us an email or text stating your request.

Cookies and Tracking Technologies. You may be able to set your browser to reject cookies by adjusting the appropriate settings in your browser. If you disable cookies, please note that some parts of the Services may become inaccessible or may not function properly.

Location Information. You may be able to adjust the settings of your device so that information about your physical location is not sent to us by disabling location services within the device settings.

SMS/Text Message Program

Program Details. Bueno Construction LLC (DBA: Bueno Restoration) operates an SMS/text messaging program to provide you with important service-related communications and, if you consent, marketing messages about special offers and promotions.

Opt-In Process. You can opt into our SMS program through:

• Submitting our contact form on the website with SMS consent checkbox selected
• Texting a keyword to our phone number as directed on our website
• Requesting SMS notifications when contacting us directly

Message Types. Depending on your consent selections, you may receive:

• Non-Marketing Messages:

  • Appointment Reminders: Notifications about upcoming service appointments, including date, time, and location
  • Appointment Confirmations: Confirmations when your appointment has been scheduled or rescheduled
  • Service Confirmations: Order confirmations for restoration services and work orders
  • Service Updates: Progress updates on your restoration project, including status changes and completion notifications
  • Account Notifications: Important account and billing information

• Marketing Messages (if opted in): Special offers, discounts, seasonal promotions, and service updates

Message Frequency. Message frequency varies based on your restoration project status and marketing preferences. You may receive multiple messages per week during active restoration services, or occasional promotional messages if marketing is enabled.

Message & Data Rates. Standard message and data rates from your wireless provider may apply to all SMS messages sent to and from us. Check your wireless plan for details.

How to Opt-Out. You can unsubscribe from SMS messages at any time by:

• Replying “STOP” to any SMS message you receive from us
• Contacting us directly at (360) 583-5826 or [email protected]

How to Get Help. If you have issues with the messaging program:

• Reply “HELP” to any SMS message for assistance
• Call us at (360) 583-5826
• Email [email protected]

Consent & Storage. Your phone number and SMS consent preferences are stored securely and used only for the purposes you’ve consented to. SMS data is not shared with third parties for marketing purposes.

Accessing and Correcting Your Information

You may send us an email to request access to, correct, or remove any personal information that you have provided to us. We cannot delete your personal information except by also deleting your account.

How We Protect Your Information

We take reasonable precautions to secure your personal information. We have implemented technical, physical, and administrative security measures designed to reduce the risk of loss, misuse, unauthorized access, disclosure, or modification of your information. When you transmit sensitive information through the Services, we encrypt the transmission of that information using Secure Sockets Layer (SSL) technology.

The safety and security of your information also depend on you. Where we have given you a password for access to certain parts of the Services, you are responsible for keeping this password confidential. While we have employed security technologies and procedures, no system can be guaranteed to be 100% secure.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Bueno Construction LLC DBA: Bueno Restoration Longview, WA 98632 Phone: (360) 583-5826 Email: [email protected]

We are committed to addressing your inquiries and ensuring your privacy is respected.